A Message from Alan B. White, PlainsCapital Bank Chairman
Who We Are And What We Stand For
Welcome to the Family
Welcome to PlainsCapital Bank! On Friday, April 10, 2015, PlainsCapital Bank will begin converting all Southwest Securities, FSB (SWS, FSB) products, services and bank systems to PlainsCapital Bank solutions and systems. Our goal is to make the transition as smooth as possible for our new customers from SWS, FSB. Recently you should have received a conversion guide in the mail along with a letter containing each of your SWS, FSB accounts and the PlainsCapital Bank account types we’ve recommended for you. See pages 9-11 in the Personal Conversion Guide or Commercial Conversion Guide for details on each of these account types as well as the other options available to you. If you’re happy with our recommendations, no action is needed on your part. If you’d prefer to select a different account type than the one we’ve recommended, just let us know. Please stop by any former SWS, FSB branch through April 10, or give us a call at 866.762.8392 on or after April 13, and we’ll be happy to update your account type according to your preference.
Key Dates to Remember
The Conversion will begin at 6 p.m. (Central Time) on Friday, April 10 and is scheduled to be completed by 8 a.m. on Monday, April 13. Please note the following important dates and deadlines.
MARCH 30 New PlainsCapital Bank debit cards will be mailed to you.
APRIL 3 AT 12 P.M. (NOON) Last bill pay processing date. Former bill pay is retired and no bills will be paid after this date.
APRIL 10 AT 3 P.M. Deadline for ACH, Wire transfers and Internet Banking account transfers. Internet Banking goes into view-only mode.
APRIL 12 AT 7 P.M. Former SWS, FSB Internet Banking and Voice Banking are retired.
APRIL 13 AT 8 A.M. Your new PlainsCapital Bank accounts are live! You may access your new Internet Banking and sign up for Bill Pay, Mobile Banking, and Voice Banking services. SWS, FSB debit cards are deactivated and your PlainsCapital Bank debit card will begin working.
JUNE 30 AT 5 P.M. Deadline to order discounted or free replacement checks featuring the PlainsCapital Bank logo and routing number.